Privacy Policy

Last Updated: November 2026 | Effective Date: November 9, 2026

Mobile Information & SMS Privacy Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

1. Introduction

3pop, the registered operating trade name (DBA) of legal entity Susanna James (Susanna James d/b/a 3pop, "we," "our," or "us"), respects the privacy of our clients, partners, and visitors. This Privacy Policy outlines how we collect, use, manage, and safeguard your personal information when you visit our website (https://3pop.com) or communicate with us through phone, email, or SMS messaging.

2. Information We Collect

We collect information necessary to deliver concierge IT consulting, systems administration, and customer support:

Contact Information: Name, business email address, phone number, and physical mailing address provided during client onboarding.
Communications Data: Transcripts of emails, service tickets, and two-way conversational SMS text messages sent to our support numbers.
Technical Information: Standard server logs, IP addresses, and diagnostic telemetry required for operational monitoring.

3. How We Use Your Information

Your information is used strictly to:

Provide, manage, and maintain concierge IT services and systems engineering.
Respond to customer support inquiries and operational maintenance requests.
Send transactional and conversational SMS messages regarding scheduled service tickets and system alerts.

4. SMS Text Messaging Terms & Consumer Disclosure

By providing your phone number and communicating with 3pop, you consent to receive direct conversational SMS text messages related to your technology support inquiries and service requests.

Opt-In: Consent is provided when clients initiate SMS contact or request direct mobile correspondence during onboarding.
Frequency: Message frequency varies based on active support requests and ongoing consultations.
Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any text message. Upon sending STOP, you will receive a confirmation message and no further text messages will be sent.
Customer Support: Reply HELP for assistance, or contact us directly at support@3pop.com or (469) 410-3333.

5. Prohibition on Sharing Mobile Information

We strictly do NOT sell, rent, lease, or share your mobile phone number, SMS opt-in consent, or personal information with third parties, marketing agencies, or affiliate networks for marketing or promotional purposes. Any third-party service providers (such as telecommunications carriers and data hosting infrastructure) are granted access solely to deliver contracted technical transmission services and are bound by strict non-disclosure obligations.

6. Data Security

We implement commercial-grade security postures, zero-trust network policies, and cryptographic standards to prevent unauthorized access, alteration, or disclosure of your personal information.

7. Contact Information

If you have questions regarding this Privacy Policy or your data, please contact:

Susanna James d/b/a 3pop
Legal Name: Susanna James | Brand/DBA: 3pop
194 Civic Circle Unit 294975, Lewisville, TX 75029
Email: support@3pop.com
Phone: (469) 410-3333
Website: https://3pop.com